“DIGITAL INNOVATION IN BUSINESS AND ECONOMY: COLLABORATION OF BACK-OFFICE AND FRONT-OFFICE EMPLOYEES WITH ADVANCED TECHNOLOGY IN FACILITATING SEAMLESSNESS SERVICE QUALITY DELIVERY IN HOTEL INDUSTRY” (2024) International Conference on Economics, Business, and Management Research (ICEBMR), 3(1), pp. 79–94. doi:10.24071/icebmr.v3i1.107.